Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. Ultrarev Inc. cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, which will be determined by Ultrarev Inc.
A 25% handling fee will be assessed on all authorized returns. All special ordered (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Ultrarev Inc. will not be held responsible for delays above and beyond its control.
No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to Ultrarev.com does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with Ultrarev Inc. for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee on all products shipped.
Return for exchange or refund will be allowed only within 7 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced will be allowed. Ultrarev Inc. must receive all Core Returns within 30 calendar days of the invoice date in order to receive a full credit refund.
RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item(s) inside with your name and R.A. Number. Ultrarev Inc. must receive the return within 10 calendar days after the R.A. Number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim.
Returns must be sent freight prepaid and insured by you. A refund, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to Ultrarev.com. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer.
A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation.